Frequently Asked Questions
What is your return & exchange policy?
Exchanges and returns are welcomed within 10 business days of the original purchase. Please call us at 909.923-3368 for the Return Merchandise Authorization (RMA) number before returning any handbag. Return boxes without an RMA number will be refused by our warehouse. You will be required to list the items and the reasons for the return.
Returns must be made within 10 days of the date of purchase. Returned merchandise must be in new and resell-able condition. Any used or damaged items cannot be returned for credit or repair. Any non-damaged items returned will be charged a 15% restocking fee. Exchanges can be made for an item of equal or lesser value. All exchanges will be subject to shipping fees. The credit amount for each item will be based on the item’s current selling price.
There is a 30 day money back guarantee for all manufacture defects. You must reach out within that time period in order for this to apply. Photos must be provided via email to Roma@romagunbags.com.
Please ship your package using the carrier of your choice. You are responsible for all shipping charges. Gun purses must be shipped in the original package with all packaging properly packed to prevent damage. We recommend using ground shipping, purchasing optional insurance, and obtaining a tracking number.
Refunds should appear on your credit card or PayPal statement within 7-10 business days.